Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Virelle. We're committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During holidays, sales events, or periods of high order volume, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding major holidays.

Shipping Times

Estimated delivery time:

7–15 business days

Please note that shipping estimates begin after your order has been processed.

While most orders arrive within the estimated timeframe, occasional carrier delays may occur that are outside of our control.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Please allow 2–5 business days for tracking updates to appear after shipment, as carriers require time to scan packages into their systems.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered and the order has already been processed or shipped, we may be unable to make changes.

If a package is returned due to an incorrect or undeliverable address, additional shipping charges may apply before it can be reshipped.

Delayed Deliveries

Delivery estimates are not guaranteed.

Unexpected delays may occur due to:

  • Weather conditions
  • Customs clearance
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Other circumstances beyond our control

We appreciate your patience should any delays arise.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

If you believe your package has been lost or stolen, we recommend:

  • Checking around your delivery location.
  • Asking neighbors or household members.
  • Contacting the shipping carrier directly.
  • Reaching out to our support team for assistance.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We'll review your claim and work toward an appropriate resolution.

Multiple Shipments

Depending on product availability or warehouse location, some orders may arrive in separate packages.

If this occurs, you'll receive tracking information for each shipment.

Contact

If you have any questions regarding your shipment, please contact us at:

Virelle Support
virellesupport@q4enterprises.shop