Return & Refund Policy

At Virelle, we take pride in offering thoughtfully curated home décor. If something isn't right, we're here to help.

Return Eligibility

To qualify for a return, your request must be submitted within 30 days of delivery.

To be eligible, the item must:

• Be unused and in its original condition.
• Include all original packaging and accessories.
• Not show signs of wear, damage, or misuse.
• Be accompanied by your order number and proof of purchase.

Items returned without prior authorization may be refused.

Before a Return Is Approved

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number.
• Clear photos of the item.
• Photos of the packaging.
• A brief description of the issue.

This information allows us to verify the issue and determine the appropriate resolution.

Return Authorization

Once your request has been reviewed and approved, we'll provide return instructions and the return shipping address.

Please do not send items back before receiving authorization, as unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refund Processing

After your return is delivered, our team will inspect the item to confirm it meets the return requirements.

If approved:

• Refunds are issued to the original payment method.
• Please allow 5–10 business days for inspection after delivery.
• Once processed, your financial institution may require additional time before the funds appear in your account.

Original shipping charges are non-refundable unless required by law or if the return is due to our error.

Non-Returnable Items

The following are not eligible for return:

• Items showing signs of use or damage after delivery.
• Products returned without original packaging.
• Clearance or final sale items.
• Gift cards.

Cancellations

Orders are processed quickly to ensure fast fulfillment. Once an order enters processing, cancellation may no longer be possible.

Need Help?

If you have any questions, please contact us at:

virellesupport@q4enterprises.shop

We'll do our best to resolve your concern as quickly as possible.